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CTA Services: Ideally,
the process of advising consists of five
phases: Phase
I is communications between the SMB and the CTA, with the goal
of identifying their needs - while discussing different possibilities.
Phase
II is the CTA's personal research of technologies as they apply
to the needs/projects as identified by the SMB and selecting a set of
probable solutions.
Phase
III is working with the SMB to determine the ideal solution
that will meet and/or exceed their requirements.
Phase
IV is working with various suppliers, discussing any
appropriate changes, and preparing an implementation plan for the SMB.
Phase
V is implementation of the new solution.
This phase will also address other key areas including training, support,
maintenance, etc.
Currently,
three levels of CTA Services are available: Enhanced:
Provides 24
hours a day, 7 days a week availability with Alternate Contacts to help address Repair
and/or Support requests. This level of service is available via an
annual Memorandum Of Understanding (MOU) structured on a monthly retainer
fee and discounted hourly rate. Basic:
Provides 8.5
hours a day, 5 days a week availability to
help address Repair
and/or Support requests. This level of service is also available via
an annual MOU, structured on a monthly retainer fee and discounted hourly
rate. Hourly
Provides First-In-First-Out
(FIFO)
availability to help address Repair
and/or Support requests. This level of service is also available via
an annual Memorandum Of Understanding (MOU) structured on a minimal
monthly retainer fee and non-discounted hourly rate. To
obtain details, please click here
or on the "Contact CTA" button and provide your contact
information.
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